Statement of Service
Complaints Procedures - Discrimination
It is good practice to provide a clear complaints procedure to deal with complaints of discrimination at an early stage and to save time and expense at employment tribunal.
A complaints procedure should inform all staff about:
- Who the complaint should be made to and give alternatives if they are not practical.
- Make sure all complaints are treated seriously and sympathetically.
- Make sure all complaints are dealt with quickly, thoroughly and confidentially.
- Be impartial in its investigation, using someone who is independent to the case, that a time scale is set and followed and that full records are kept of the investigation.
In cases of harassment and bullying, the procedure can be included or separate from existing grievance and discipline procedures. Where it is impossible for those involved to continue to work together, provide for consideration to be given to moving the harasser (although this could breach other contract implications). Those responsible for implementing the policy should be trained in handling complaints.
June 8, 2007
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