Equipping employees to respond to disabled customers’ needs
A recent Supreme Court decision about whether a bus drive should compel other users to vacate a wheelchair space has lessons for all employers
In FirstGroup Plc v Paulley, Mr Paulley – a wheelchair user – attempted to board a bus on 24 February 2012. The bus, which was operated by a subsidiary of FirstGroup, had a space marked by a wheelchair sign and a notice stating: ‘Please give up this space for a wheelchair user.’
When Mr Paulley attempted to board the bus there was a woman with a pushchair in this space. The bus driver asked her to fold the chair and move but she refused. Mr Paulley then had to wait for the next bus, which delayed his plans for the day.
April 11, 2017